FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

Yes! Maverick Roofing has roof consultants who specialize in insurance claims, including weather related roofing repairs.

Maverick Roofing offers a 5-year workmanship warranty on residential roofing installation and our shingles are limited lifetime.

Maverick Roofing offers a 5-year workmanship maintenance plan for residential roofs after installation. This maintenance plan does cover blow-offs and leaks!

Maverick Roofing is available 24/7 for emergency roof repairs and leak investigations in residences and commercial properties.

Yes! Maverick Roofing can install energy-efficient shingles that certain manufactures produce.

Maverick Roofing currently does not offer financing options for roofing projects, but we are working hard to make that service available to our customers.

Maverick Roofing does reliable, trustworthy, affordable work that, at the end of the day, we must stand behind. We have a responsibility to take care of our customers and provide quality roofing solutions.

RESIDENTIAL ROOFING

The possibilities are endless for your next residential roofing project when you choose Maverick Roofing. We offer asphalt shingles, metal roofing systems, stone coated steel (Decra), tile (concrete and clay), slate (DaVinci) roofs and more for all residences!

  1. Assess the damage: Maverick Roofing offers a FREE inspection and will provide you with a detailed Property Damage Assessment report you can share with your insurance provider and/or keep for your records.
  2. Contact your insurance provider: Either call your insurance agent directly, call insurance provider hotline, or online portal to file hail claim for your property. Your insurance provider will assign you a claim # and an adjuster. Make a note of the claim # as it will be very important throughout the entire process. The field adjuster will reach out to you usually within 24-48 hours to set an appointment with you to assess your roof’s damage.
  3. Schedule an Inspection: The insurance company will send a field adjuster to inspect the roof and assess the damage. Be sure to schedule this inspection at a convenient time. We highly recommend a roofer meet with the field adjuster on site for the following reasons:Accurate Assessment: We can point out specific areas of damage and provide expert insight into the extent of repairs needed. This helps ensure that the adjuster accurately assesses the damage, which can impact the amount of coverage provided by the insurance company.Clarification of Scope: By being present during the inspection, we can clarify the scope of work required for replacement. This reduces the likelihood of misunderstandings or discrepancies between the insurance company’s assessment and the actual repairs needed.Efficiency: Meeting on-site allows for a more efficient claims process. The adjuster can ask questions and address any concerns directly with us, streamlining communication and decision-making.Conflict Resolution: If there are any disagreements between us and the adjuster regarding the extent of damage, meeting in person provides an opportunity to resolve conflicts and reach a mutual understanding.Documentation: Having us present ensures that all relevant information and observations are documented accurately during the inspection. This documentation can be crucial for supporting the insurance claim and ensuring that you, the homeowner, receives fair coverage for the damage.
  4. Review the Claim Settlement Offer: Once the inspection is complete, your insurance company will provide you with a claim settlement offer along with an initial check. The initial check may seem small compared to the full amount of the roof. There are two reasons for this: your deductible and the depreciation. If you have a Replacement Cost Value (RCV) policy, we will help to recover the depreciation withheld by the insurance company after we complete the roofing project. Once you receive this settlement offer, we recommend you call us to sit down with you to go over the settlement offer with you, for the following reasons:Expertise: We have specialized knowledge and expertise regarding roof damage. We can assess the settlement offer to ensure that it accurately reflects the scope of work needed to restore your roof to its pre-damage condition.Accuracy: We can verify the accuracy of the settlement offer by comparing it with our Property Damage Assessment report. We can identify any discrepancies in the offer and provide input on additional repairs or materials that may be necessary.Negotiation: If the settlement offer does not adequately cover the cost of repairs or replacement, we can be your advocate and help negotiate with the insurance company to seek a fair resolution. We can provide evidence and documentation to support our assessment of the damage. We utilize the same software your insurance carrier uses to create the settlement offer (Xactimate). If we disagree with the scope of work, we can re-write the scope of work and send it to your insurance adjuster for review and approval.
  5. Sign Contract with Roofer: After both parties agree with the claims settlement offer, the next steps involve:Draft a Contract: We will draft a contract outlining the scope of work, materials to be used, project timeline, payment schedule, warranties, and any other relevant terms and conditions. We will discuss the project in more detail, allow you to choose color of shingle, and any specific preferences or concerns you may have.Clarify any Questions: We will make sure we answer any questions you may have regarding the process.Sign Contract: Once we have answered any questions and built your trust, we will ask for your business and ask that you sign a contract so we can move forward.Production: Once a contract is signed, our production team will reach out to you to schedule the installation. The materials will usually be delivered the day before the roof is installed.Day of Installation: Our project manager will keep you informed about the status of the project and reassure you of our commitment to delivering a high-quality result. We will address any concerns or questions raised by you promptly and professionally.Final Walkthrough: Once the roof installation is complete, we will schedule a final walkthrough with you to review the finished work, address any remaining concerns, and ensure your satisfaction with the project outcome.Claims Support: After the roof is complete, our claims department will send the proper documents to your insurance adjuster so they will release the remaining depreciation for the roof.Payment: Once you receive your final payment from insurance, we will collect the remaining funds and release a “paid in full” invoice along with the warranty certificate.

Maverick Roofing estimates that a typical timeline for a residential roofing project is about one day to one week depending on factors like the scope of the work, materials, and weather.

Maverick Roofing will happily install non–invasive tarps and plywood to protect your landscaping and property during your residential roofing project.

COMMERCIAL ROOFING

There are three types of commercial roofing systems Maverick Roofing offers including Thermoplastic Polyolefin (TPO), Spray Polyurethane Foam (SPF), and Standing Seam.

To properly assess and estimate the cost of your commercial roofing project, first we must send the project manager, production team, and installer to meet you onsite and see the scope of the project. Once completed, the production team will get material quotes from suppliers and then send an estimate to the project manager to submit to the client.

The timeline for a commercial roofing project depends on size, complexity of project, weather, and materials used. Overall, a typical commercial roofing project can take anywhere from a week to a couple of months to complete.

First, Maverick Roofing will assess the roof to identify areas with poor drainage or collecting water. Next, we will ensure that your gutters, downspouts, and drains are clear of debris to improve drainage. Lastly, Maverick Roofing can correct any slope deficiencies by adding tapered insulation or saddles to divert water.

  1. Communication and Planning: Maverick Roofing will communicate with the business owner or manager well in advance to discuss the project timeline, schedule, and potential disruptions.
  2. Scheduling: Schedule the roofing work during off-peak hours, weekends, or holidays whenever possible. This will help Maverick Roofing coordinate with the business owner to determine the least disruptive times for construction activities.
  3. Partitioning and Signage: Maverick Roofing will clearly block off the project area with barriers or fencing to separate it from customer or employee areas, as well as clearly mark construction zones with signage to ensure safety and awareness.
  4. Access Management: Maverick Roofing will maintain clear access routes for customers, employees, and deliveries, including alternative entrances or pathways if necessary to avoid the construction zone.
  5. Coordination with Tenants or Occupants: If the building has multiple tenants or occupants, Maverick Roofing will coordinate with each party to minimize disruptions to their operations, including regular updates on the project timeline and any potential impacts.
  6. Emergency Procedures: Maverick Roofing always establishes emergency procedures and communication channels in case of unexpected disruptions or safety concerns. We will ensure that all personnel on-site are aware of emergency protocols and contact information.
  7. Regular Updates and Feedback: Maverick Roofing will provide regular updates to the business owner or manager on the progress of the project and address any concerns or feedback promptly, as well as maintain open communication throughout the project to address any issues that arise.
  8. Cleanup and Maintenance: Maverick Roofing always keeps our work areas clean and organized to minimize safety hazards and disruptions. We even perform regular cleanup of debris and materials to maintain a safe and orderly environment.
  9. Post-Project Inspection: Maverick Roofing always conducts a post-project inspection with the business owner or manager to ensure satisfaction with the completed work and to address any remaining concerns or issues and provide documentation of warranties.

GET STARTED TODAY

Still have questions? We’d love to hear from you!

full maverick roofing logo

CONTACT US

Lubbock & Amarillo: 806-705-8373
Abilene: 325-274-4363
Midland & Odessa: 432-617-0607
New Mexico: 575-888-3454